Step 3 Customs

Documents

In order to arrange the customs declaration for you, The Freight Hero must receive the packing list and invoice (from the supplier/consignor) from you no later than one week before the estimated date of arrival. If you wish, you can use the e-mail service. Once you have received these documents, you can simply upload them to your customer environment using the upload tool. If your supplier has stored both documents in one file, please upload the same files to the packing list and the invoice. If there is a change to any of these documents during the sailing, for whatever reason, you can upload it again and the previous upload will be overwritten.

E-mail service

By pressing the blue button "Request for packing list and invoice" you can immediately send an e-mail to your supplier with the request to send the packing list and invoice.

Progress

After uploading the packing list and the invoice you will see a on the right that the status "Request for sending packing list and invoice", "The packing list has been uploaded" and "The invoice has been uploaded" are automatically updated, visible by check boxes.

Now we have to wait for the receipt of the telexrelease from the Bill of Lading. As soon as The Freight Hero agent has it ready, you will receive it by e-mail. You can also find (and download) it in this Customs step. Also the status "Telex Release is received" on the right side will be automatically updated, visible by a check box.

HS Codes

The last step that is expected of you - before The Freight Hero can take care of the customs declaration - is that you state the relevant HS code(s).

You can easily select previously used - and opgelagen- HS codes from your list. New HS-Codes with description should then be saved. If you have several types of goods and therefore more HS-Codes in one sender, you can add them by using the plus ("+").

Customs clearance

Once The Freight Hero agent has received the telex release, you will receive it by email. Also, the status "Telex Release is received" on the right side will be automatically updated, visible by the checkbox. The Freight Hero will now perform the customs clearance for you. Once the goods have been cleared, you will receive the Invitation to Pay (including any additional import tax and VAT) and a Consent to Disposal by e-mail. Also the status "The goods are cleared" on the right side will be updated automatically.

The ordering step "Customs declaration" is now complete (see screenshot below: Step 3 Customs declaration is green and checked).

Click here for the next step: Step 4 Delivery.